Frequently Asked Questions
What is True Peptides?
True Peptides is an online store offering peptide-related products through an ecommerce platform.
How can I contact True Peptides?
You can contact us by email at Support@triue-peptodes.shop or by phone at +1 570-322-2805.
You may also write to:
2041 Poco Farm Rd, Williamsport, PA 17701, United States
How do I place an order?
Select an available product, review the product information and applicable restrictions, add the item to your cart, and complete the checkout process with accurate billing and shipping information.
What payment methods are available?
Payment methods available to you will be displayed during checkout. Availability may depend on your location and payment-provider requirements.
Can I cancel my order?
You may contact customer support as soon as possible to request cancellation. Cancellation cannot be guaranteed after an order has entered processing or fulfillment.
How long does shipping take?
Shipping and processing times can vary depending on destination, product availability, payment verification, carrier conditions, and other circumstances. Any delivery estimate provided at checkout should be considered an estimate rather than a guarantee.
Can I return an order?
Returns may be available in certain circumstances. Because some products may have special handling or regulatory requirements, customers should contact support before returning anything.
What should I do if my order arrives damaged?
Contact Support@triue-peptodes.shop promptly and provide your order number and photographs of the damaged package or product when possible. We will review the situation and provide the appropriate next steps.
What if I receive the wrong product?
Please contact customer support as soon as possible with your order number and details of the discrepancy. We may request photographs or additional information to verify the issue.
Are products intended for human use?
Product descriptions and applicable labeling should be reviewed carefully. Customers are responsible for using products only for lawful and expressly permitted purposes. Nothing on the website should be interpreted as medical advice or as authorization for an unlawful use.
Are there shipping restrictions?
Yes. Certain products or destinations may be subject to legal, regulatory, carrier, or other restrictions. Customers are responsible for determining whether they may legally purchase and receive a particular product in their jurisdiction.
How can I request a refund?
Contact Support@triue-peptodes.shop with your order number and an explanation of your request. Refund eligibility will be reviewed according to our Refund Policy and applicable law.
How is my personal information handled?
We use customer information primarily to process orders, provide customer service, communicate with customers, maintain website functionality, prevent fraud, and comply with legal obligations. Please review our Privacy Policy for additional information.
Where is True Peptides located?
Our listed business address is:
2041 Poco Farm Rd
Williamsport, PA 17701
United States
How can I get help with an existing order?
Email Support@triue-peptodes.shop and include your order number, name, and a clear description of the issue. This allows our support team to investigate the matter more efficiently.