Shipping Policy

Shipping Policy

True Peptides aims to process and ship eligible orders in a timely manner. Shipping availability, processing times, and delivery options may vary depending on the destination and order circumstances.

Order Processing

Orders are generally processed after payment has been successfully received and verified.

Processing times may vary due to order volume, product availability, payment verification, holidays, weekends, or circumstances outside our reasonable control.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please carefully verify your address before submitting an order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

Delivery Times

Estimated delivery times shown during checkout are estimates rather than guarantees. Actual delivery may be affected by carriers, weather, holidays, customs procedures, address issues, or other circumstances outside our control.

Tracking

When tracking information is available, it may be provided to the customer after the order has been shipped.

Tracking information can sometimes take time to become active after a carrier receives the package.

Lost or Damaged Packages

If a package appears to be lost, delayed, or damaged during transit, please contact us so we can assist with the available next steps.

For damaged shipments, photographs of the package and its contents may be requested.

Shipping Restrictions

Certain products may be subject to shipping restrictions or may not be available for shipment to particular jurisdictions.

Customers are responsible for ensuring that any products they order may legally be purchased, received, possessed, and used in their jurisdiction.

True Peptides reserves the right to refuse or cancel orders where fulfillment would violate applicable laws, regulations, carrier restrictions, or other applicable requirements.