Refund Policy
Refund Policy
At True Peptides, we want customers to have a clear understanding of our return and refund procedures before placing an order.
Because certain products may be subject to safety, regulatory, handling, or product-integrity restrictions, eligibility for returns or refunds may vary depending on the product and circumstances of the order.
Order Cancellation
Customers who need to cancel an order should contact us as soon as possible after placing the order.
A cancellation request is not guaranteed if the order has already been processed, shipped, or otherwise entered fulfillment.
Damaged or Incorrect Orders
If you receive an item that appears damaged, defective, incorrect, or materially different from what was ordered, please contact us promptly.
Please provide:
- Order number
- Description of the issue
- Photographs of the product and packaging when applicable
We will review the information and determine the appropriate resolution.
Return Requirements
If a return is approved, we will provide instructions regarding the return process.
Do not send products back without first contacting customer support and receiving return instructions.
Products that have been opened, altered, used, contaminated, improperly stored, or otherwise compromised may not be eligible for return or refund where applicable.
Refund Processing
Once an approved refund is processed, the refund will generally be issued to the original payment method.
The time required for the funds to appear in your account depends on the payment provider or financial institution.
Non-Refundable Situations
Refunds may not be available for circumstances such as customer preference, unauthorized use, improper storage, misuse, or failure to comply with applicable product instructions or legal requirements.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
For refund questions, contact Support@triue-peptodes.shop.